Terms

Article 1. Definitions

Article 2. Applicability

Article 3. The Offer

Article 4. The Agreement

Article 5. Right of Withdrawal

Article 6. Costs in Case of Withdrawal

Article 7. Exclusion of the Right of Withdrawal

Article 8. The Price

Article 9. Conformity and Warranty

Article 10. Delivery and Execution

Article 11. Continuing Obligations: Duration, Termination, and Extension

Article 12. Payment

Article 13. Complaints Procedure

Article 14. Disputes

Article 15. Additional or Deviating Provisions

Article 16. Contact Regarding Terms and Conditions

Article 1 – Definitions

In these General Terms and Conditions, the following definitions apply:

General Terms and Conditions: These current General Terms and Conditions of the company;
Cooling-off Period: The period within which the consumer may exercise their right of withdrawal;
Consumer: The natural person not acting in the exercise of a profession or business who enters into a distance agreement with the entrepreneur;
Day: Calendar day;
Continuing Obligation Transaction: A distance agreement relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time;
Durable Data Carrier: Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;
Right of Withdrawal: The possibility for the consumer to waive the distance agreement within the cooling-off period;
Model Form: The withdrawal model form provided by the entrepreneur that a consumer can fill out if they wish to exercise their right of withdrawal;
Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance;
Distance Agreement: An agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
Technique for Distance Communication: A means that can be used to conclude an agreement without the consumer and entrepreneur being simultaneously present in the same room.

Article 2 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement concluded and orders placed between the entrepreneur and the consumer.
Before the distance agreement is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance agreement is concluded that the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge at the consumer's request as soon as possible.
If the distance agreement is concluded electronically, notwithstanding the previous paragraph, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier.
If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting terms, the consumer may always rely on the applicable provision that is most favorable to them.
If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or annulled, the remainder of the agreement and these conditions shall remain in force.
Situations not regulated in these general terms and conditions should be assessed "in the spirit" of these general terms and conditions.

Article 3 – The Offer

If an offer has a limited period of validity or is subject to conditions, this shall be expressly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images and specifications in the offer are indicative and cannot be grounds for compensation or dissolution of the agreement.
Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Article 4 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and complies with the conditions set therein.
If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically.
The entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment.
The entrepreneur may—within legal frameworks—investigate whether the consumer can meet their payment obligations. If there are good grounds not to enter into the agreement, the entrepreneur is entitled to refuse an order or application or to attach special conditions to the execution.

Article 5 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This period starts on the day after receipt of the product by the consumer.
During the cooling-off period, the consumer shall handle the product and packaging with care. They shall only unpack or use the product to the extent necessary to assess whether they wish to keep it.
To exercise the right of withdrawal, the consumer must notify the entrepreneur within 14 days using the model form. After notification, the consumer must return the product within 7 days.
If the consumer has not expressed their wish to exercise the right of withdrawal or has not returned the product within the specified periods, the purchase is final.

Article 6 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the goods shall be borne by the consumer.
If the product is damaged due to careless handling by the consumer, the consumer is liable for any reduction in the value of the product.
The consumer is not liable for value reduction if the entrepreneur has not provided all legally required information regarding the right of withdrawal before the purchase.

Article 7 – Exclusion of the Right of Withdrawal

The entrepreneur can exclude the right of withdrawal for specific products, provided this was clearly stated in the offer.
Exclusion is possible for products:
- Made to consumer specifications (custom-made);
- Clearly personal in nature;
- That cannot be returned due to their nature;
- Subject to rapid decay or aging;
- Sealed hygienic products where the seal has been broken;
- Specific items like custom design laptop sleeves or media with broken seals.

Article 8 – The Price

Prices shall not be increased during the validity period stated in the offer, except for changes resulting from VAT rate adjustments.
All prices include VAT.
Prices are subject to printing and typesetting errors. The entrepreneur is not obliged to deliver the product at an incorrect price resulting from such errors.

Article 9 – Conformity and Warranty

The entrepreneur guarantees that the products meet the agreement and the specifications stated in the offer.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 7 days of delivery.
The warranty period corresponds to the manufacturer's warranty period.

Article 10 – Delivery and Execution

The address provided by the consumer serves as the place of delivery.
Orders will be handled with speed. If delivery is delayed or cannot be fulfilled, the consumer will be notified within 60 days. In this case, the consumer may dissolve the agreement without costs.
Delivery times are indicative. Since many products come directly from abroad, delivery times may be longer than standard.
Any costs for customs, import duties, or other import-related taxes are the responsibility of the consumer.

Article 11 – Continuing Obligations

Agreements for more than one year may be terminated after one year with a notice period of maximum one month.
Fixed-term agreements for the regular delivery of products/services may not be tacitly extended for a fixed duration, but may be converted to an indefinite period with a one-month notice period.

Article 12 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days after the start of the cooling-off period.
The consumer must immediately report any inaccuracies in payment data provided to the entrepreneur.

Article 13 – Complaints Procedure

Complaints about the execution of the agreement must be submitted fully and clearly to the entrepreneur within 7 days after the consumer discovers the defects.
Complaints will be answered within 30 days.
If a complaint cannot be resolved mutually, it becomes a dispute subject to the dispute settlement procedure.

Article 14 – Disputes

Agreements between the entrepreneur and the consumer are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 15 – Additional or Deviating Provisions

Additional or deviating provisions may not be to the detriment of the consumer and must be recorded in writing or stored on a durable data carrier.

Article 16 – Contact

Please note: No return or visitor address at this location.

Entity: Heir, Joan Muyskenweg 38 Postbus 8536, 1114 AN Amsterdam, The Netherlands
Chamber of Commerce (KvK) Number: 74384929
VAT ID: Available upon request
Email: info@heirthelabel.com